| FAQs |
1. How does your editing and payment process work? 2. We need you to work on several sets of files, but not comfortable sending or receiving them via e-mail. Do you have a more secure method we can use to transfer several files at a time? 3. Our documents are highly confidential. What guarantees do you provide? 4. Just how flexible are your 'flexible payment options'? 5. We are very happy with the edited documents, but we need to make some changes to them. How much will that cost? Do we have to pay for editing all the documents again? 6. You mention putting technology to work to make your service affordable. How does that work? 7. Who decides the level of editing? 8. What does 'ongoing customer support' cover? 9. Do you expect official acknowledgment for the published work? 10. You mention 'no advance payment'. What. then, are the terms of payment? 11. What kind of turnaround can we expect? 12. Can you handle a project that doesn't fit into any of the services you offer? 1. How does your editing and payment process work? Based on the KISS principle, it's as simple as we can make it. You e-mail us your document. It is reviewed by a senior editor, so that we can match your work to the editor or editors most familiar with your subject matter and style. On completion, we send you an invoice through PayPal. Your completed document is returned to you by email shortly after we receive your payment. Top 2. We need you to work on a set of files that are too large to send or receive via e-mail. Do you provide another method we can use to transfer multiple files? Yes, we do. For very large files and multiple projects we assign you a secure, password-protected FTP site where you can upload and download your documents. Top 3. Our documents are highly confidential. What guarantees do you provide that they will be safeguarded? Our business depends on giving the highest priority to protecting your privacy and guaranteeing confidentiality. Your documents are protected at every stage of the editing process to safeguard your data and your privacy. Please review our Privacy Policy. Top 4. Just how flexible are your 'flexible payment options'? As flexible as we can make them! If you prefer not to pay by credit card, we accept wire transfers. Installment schemes are also available in certain cases. Top 5. We're very happy with the edited documents, but we need to make some changes to them. How much will that cost? Do we have to pay for editing all the documents again? You certainly don't. The billable amount depends on the number and complexity of changes you make. You will only be billed for the additional work. If the changes are minor, they are considered part of our customer support service and may not even be billable. In any case, you will never be billed anything other than a fair price for additions or modifications to an edited document. Top 6. You mention putting technology to work to make your service affordable. How does that work? We have editors worldwide who are linked to our e-Office to provide a secure, speedy, and extremely efficient working environment. The editorial network shares the best editing and tracking tools, secure encryption and file transfer protocols, and a common pool of skilled editorial resources. Several of our editors specialize in specific aspects of writing and editing, and this expertise is readily available to other editors when needed. So, while you work with your editor, you also have access to our collective resources. Besides, our secure telecommunications and 24/7 e-Office maximize speed and efficiency, while minimizing our operational costs. For you, this translates into a highly competent service at a very affordable price. Top 7. Who decides the level of editing? You do. If you’d like to know more about the functions of editorial proofreading, copy editing, and content editing check out our services to see what each covers.Your free sample edit should give you a very good idea of the level of editing your writing needs. If you are still undecided, your assigned editor will be happy to give you an objective critique of your work, with suggestions on the level of editing your writing needs. Top 8. What does 'ongoing customer support' cover? Depending on the nature and complexity of your completed edit, we offer 1 to 3 weeks of ongoing support to ensure that you are completely satisfied with our work. This follow-up period gives you the opportunity to make minor changes or fine-tune a document at no extra charge. Top 9. Do you expect formal acknowledgment for the published work? No, we do not. As a professional editing service, we have no claim whatsoever on your manuscript or your copyright. Your work remains your own intellectual property and your professional relationship with us is strictly confidential. If you volunteer to give us a reference, we may use it on our web site, but only after your formal consent. Top 10. You mention 'no advance payment'. What, then, are the terms of payment? As our rates are clearly stated, and based on 'per word', (which means no hidden costs and no unpleasant surprises), the cost of your editing project is readily available. We believe in the utmost flexibility in our payment schedule. We require NO advance payment before we begin work. However, once your work is completed, we do require you to submit payment before it is e-mailed to you. If your manuscript is lengthy enough to avail of our discounts, we accept payment in two to three installments. For larger projects, or work needed rewriting or heavy content editing, we customize the terms to best accommodate you. If you have any special requests, be sure to include them in your mail when you contact us. Top 11. What kind of turnaround can we expect? We pride ourselves on quick turnaround, but the length of your work and the level of editing will largely determine the duration of the project. In most cases we return your 50,000 words within four weeks, frequently sooner. We'll give you a realistic estimate of our delivery schedule when we receive and review your document or your project. Top 12. Can you handle a project that doesn't fit into any of the services you offer? Certainly! We've worked on several large projects that don't quite fit into any one genre or editing level. Tell us exactly what you need and we'll give you a customized per-word rate or a bulk discount package. Top If you have any
further questions or concerns, please contact us.
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